Terms & Conditions

1. Definitions

Credvanta Recovery Group Limited (“Credvanta”) is a company incorporated and registered in England and Wales under company number 17251971, with its registered office at 5 Canon Court, Institute Street, Bolton, BL1 1PZ, England.

For all operational, trading and correspondence purposes, Credvanta conducts business from:
Credvanta Recovery Group Limited
Suite 2/3
48 West George Street
Glasgow
G2 1BP

References in this Agreement to “Credvanta”, “we”, “us” or “our” mean Credvanta Recovery Group Limited.

“Client” refers to the business instructing Credvanta.

“Debtor” refers to the business, partnership, or limited company owing the debt.

“Debt” refers to the outstanding commercial amount submitted for recovery.

“Services” refers to any recovery, tracing, negotiation, field visit, or related service provided by Credvanta.

“Cases” refers to each individual invoice, account, or debt submitted to Credvanta for recovery services.

“Client Money Account” means Credvanta’s undesignated client money bank account operated solely for the receipt, reconciliation and onward distribution of monies recovered on behalf of Clients in accordance with these Terms & Conditions.

“Net Recovery” means the balance remaining after deduction of all commissions, agreed fees, disbursements and other sums due to Credvanta.

“Credit Note” means the accounting document issued by Credvanta recording the gross amount of monies recovered on behalf of the Client during the relevant reconciliation period.

“VAT Invoice” means the invoice issued by Credvanta for commissions, fees and other sums due under these Terms & Conditions.

“Reconciliation Statement” means the weekly statement issued by Credvanta comprising a Credit Note and VAT Invoice detailing monies recovered, deductions made and the balance payable to the Client.

“Legal Costs” means all fees, disbursements, court fees, counsel’s fees, enforcement costs, third-party legal expenses and any agreed administration fee or markup charged by Credvanta in connection with the instruction of independent legal representatives on the Client’s behalf.

2. Services

Credvanta provides commercial debt recovery services including:

• Pre-legal collections (letters, calls, emails, SMS)
• Letter Before Action (LBA)
• Negotiation of repayment arrangements
• Field visit (doorstep recovery) services
• Trace & locate services
• Referral to third-party legal representatives where required

Credvanta acts as a debt recovery agent only and is not a firm of solicitors, sheriff officers, certificated enforcement agents, or bailiffs.

Credvanta reserves the right to refuse, suspend, or cease recovery activity on any account at its sole discretion, including where:

• The debt is disputed;
• The Client provides inaccurate or misleading information;
• Credvanta believes continued action may breach applicable law or regulation; or
• Recovery is deemed commercially unviable.

3. Fees & Charges

3.1 Standard Recovery – No Win, No Fee

Debts Over £150

For debts with an outstanding balance exceeding £150, the following charges apply upon successful recovery:

• A fixed recovery fee of £35 per debt, payable only where Credvanta successfully recovers at least 50% of the outstanding invoice balance; and
• A 15% commission on all amounts recovered.

Debts Under £150

For debts with an outstanding balance below £150, Credvanta operates a merged fixed-fee success pricing structure as follows:

Debt Value	Success Fee*
£14.99 – £49.99	£8.99
£50.00 – £99.99	£27.50
£100.00 – £149.99	£37.50

* A minimum usage fee of £73.99 applies to debts under £150 in value.

This Includes:

• Letter Before Action
• Chaser Letters via post
• Telephone chasing
• Email correspondence
• SMS correspondence

3.2 Doorstep Recovery (Field Visits)

• £90 – first visit
• £50 – each additional visit
• 20% commission on all recovered amounts

Field visit fees are payable in advance and are non-refundable as long as a visit has been conducted regardless of recovery outcome.

3.3 Trace & Locate

• £45 per trace
• Only charged where the trace is successful

3.4 Volume Discounts (Monthly)

Cases Submitted Per Month	Commission Discount
10+	2.5%
20+	5%
30+	7.5%
40+	10%
50+	12%
100+	15%

Discounts apply to the 15% commission fee only and do not apply to fixed per-invoice charges or any other fees. Volume totals are calculated based on the total number of instructed Cases submitted during each calendar month and reset to zero on the 1st day of each month. Volume discounts are offered solely at Credvanta’s discretion and may only apply where the Client maintains an overall recovery rate of 40% or higher across instructed Cases. Credvanta reserves the right to remove or refuse volume discounts where recovery performance falls below this threshold.

3.5 Collection of Payments, Client Money & Settlement

In order to facilitate the recovery of commercial debts, the Client authorises Credvanta to collect payments from Debtors on the Client’s behalf using payment methods, merchant acquiring facilities and payment processing services operated or arranged by Credvanta.

All monies recovered from Debtors shall be received into Credvanta’s Client Money Account pending reconciliation, deduction of sums due under these Terms & Conditions, and onward distribution.

Credvanta receives and administers such monies solely in its capacity as the Client’s authorised commercial debt recovery agent and solely for the purposes of:

• collecting payments relating to instructed Cases;
• identifying and allocating payments to the relevant Client;
• reconciling receipts received from payment providers and banking partners;
• deducting commissions, agreed fees, disbursements and any other sums lawfully due to Credvanta under these Terms & Conditions;
• accounting for recovered monies; and
• remitting the remaining balance to the Client.

Unless otherwise agreed in writing, reconciliation shall be carried out on a weekly basis. A reconciliation statement comprising a Credit Note and a VAT Invoice detailing payments received, deductions made and the resulting balance payable to the Client shall ordinarily be issued each Sunday.

The Credit Note shall reflect the gross amount of monies recovered on the Client’s behalf during the relevant reconciliation period. The VAT Invoice shall detail all commissions, fees and other sums due to Credvanta under these Terms & Conditions. The net amount payable to the Client shall be the balance remaining after deduction of the amounts set out in the VAT Invoice together with any other authorised deductions permitted under these Terms & Conditions.

Following completion of the weekly reconciliation, Credvanta shall ordinarily remit the net balance due to the Client within five (5) to seven (7) working days, subject to banking times, payment processor settlement cycles, fraud prevention procedures, chargebacks, compliance reviews, disputes, or circumstances beyond Credvanta’s reasonable control.

Credvanta shall maintain appropriate accounting records in respect of all monies received, reconciled, deducted and remitted in connection with instructed Cases and shall, upon reasonable request, make available to the Client information relating to the reconciliation and settlement of such monies.

Timeframes for reconciliation and settlement are estimates only and may be extended where reasonably necessary due to payment processor delays, banking delays, fraud prevention measures, compliance requirements, chargebacks, disputes or other operational circumstances beyond Credvanta’s reasonable control.

The Client expressly authorises Credvanta to deduct from monies held on the Client’s behalf:

• all commissions due;
• fixed recovery fees;
• field visit fees;
• trace fees;
• legal costs authorised by the Client;
• unpaid invoices;
• outstanding balances owed by the Client to Credvanta;
• agreed disbursements; and
• any other sums properly due under these Terms & Conditions.

Credvanta shall be entitled to exercise a contractual right of set-off against any monies held for the Client in respect of any overdue or outstanding liabilities owed by the Client to Credvanta.

For the avoidance of doubt, Credvanta shall not be required to segregate monies recovered for individual Clients within the Client Money Account, provided that accurate accounting records are maintained and each Client’s entitlement can be identified through Credvanta’s reconciliation records.

4. Commission Entitlement

Credvanta shall be entitled to all applicable fees and commissions where:

• Payment is recovered following Credvanta involvement;
• Payment is made directly to the Client following Credvanta involvement;
• A payment arrangement is agreed during the engagement period; or
• Settlement is reached within 6 months of Credvanta’s last action on the account.

Commission shall be calculated on the total amount recovered, including instalment arrangements, negotiated settlements, partial settlements, and direct payments made to the Client.

For the avoidance of doubt, Credvanta shall ordinarily deduct commissions and all other agreed charges from monies recovered prior to remitting the remaining balance to the Client in accordance with the weekly reconciliation process set out in these Terms & Conditions.

The Client must notify Credvanta within 3 business days of receiving any direct payment relating to an instructed account. Any attempt to deliberately avoid payment of Credvanta’s fees or commissions, including settlement of instructed Cases without notification to Credvanta, shall constitute a material breach of these Terms & Conditions.

Where Credvanta reasonably believes that payments have been received and not disclosed, Credvanta reserves the right to immediately invoice:

• The full 15% commission calculated against the total original invoice value of the instructed Case(s);
• The applicable £35 fixed recovery fee per instructed invoice(s); and
• Reasonable administrative, audit, tracing, reconciliation, legal, and recovery costs incurred as a result of the breach;
• Statutory interest and late payment compensation charges pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

In circumstances where the Client’s failure to disclose payments materially prevents Credvanta from accurately determining recoveries across active instructed Cases, Credvanta reserves the right to estimate commissions due based on available account information, payment history, recovery performance, and other reasonably available evidence.

The burden of demonstrating that no recovery has occurred shall rest with the Client where Credvanta has reasonable grounds to believe payment disclosure obligations have been breached.

5. Client Obligations

The Client agrees that:

• All information provided is accurate, truthful, and complete;
• The Debt is legally due and enforceable;
• The Debt relates to a commercial/business to business transaction;
• The Debt has not been assigned, sold, or legally disputed unless disclosed in advance;
• Supporting documentation including invoices, contracts, statements, and correspondence will be provided upon request;
• Credvanta will be notified immediately of any direct payments, disputes, or settlements relating to instructed accounts.

The Client remains solely responsible for the legal validity of the Debt.

6. Authority to Act

The Client authorises Credvanta to:

• Contact the Debtor on the Client’s behalf;
• Issue recovery correspondence;
• Negotiate payment arrangements;
• Collect, receive and administer payments from Debtors on the Client’s behalf using Credvanta’s payment processing facilities and Client Money Account operated by Credvanta;
• Communicate with relevant third parties for recovery purposes.

The Client authorises Credvanta to receive monies recovered from Debtors into Credvanta’s Client Money Account for the purposes of reconciliation, deduction of agreed fees and onward remittance to the Client in accordance with these Terms & Conditions.

The Client acknowledges that payment to Credvanta in accordance with these Terms & Conditions shall constitute valid payment to the Client to the extent of the amount received by Credvanta on the Client’s behalf.

Credvanta shall act solely as the Client’s commercial debt recovery agent in administering such payments and shall maintain appropriate accounting records in respect of monies received and distributed.

For the avoidance of doubt, all monies recovered by Credvanta are received solely in its capacity as the Client’s authorised commercial debt recovery and collection agent. Such monies shall be administered in accordance with the reconciliation and settlement procedures set out in these Terms & Conditions and shall not affect the Client’s beneficial entitlement to the recovered funds, subject always to Credvanta’s contractual right to deduct any commissions, fees, disbursements, the minimum monthly usage fee where applicable, and any other sums properly due under these Terms & Conditions prior to remitting the remaining balance to the Client.

Credvanta acts strictly as an agent of the Client unless otherwise agreed in writing.

7. Disputed Accounts

Where a Debtor disputes a Debt, Credvanta may:

• Request further evidence from the Client;
• Suspend recovery activity pending clarification; or
• Close the file where recovery action is deemed inappropriate.

Credvanta shall not be responsible for determining the legal validity of disputed claims.

8. Field Visits

Credvanta may conduct field visits where appropriate.

All visits will:

• Be conducted professionally and lawfully;
• Not involve forced entry;
• Not involve seizure of goods;
• Not misrepresent authority or legal status.

Credvanta representatives are not sheriff officers, bailiffs, or enforcement agents and do not possess enforcement powers. Representatives will leave immediately if requested to do so by the occupant. All field visits are conducted for contact and negotiation purposes only.

9. Communications

The Client acknowledges that Credvanta may communicate with Debtors by:

• Telephone (Human and AI)
• Mobile
• SMS
• Email
• Letter
• In-person visits

Credvanta will conduct communications professionally and in accordance with applicable laws and industry guidance.

10. No Win, No Fee

Where agreed, Credvanta may operate on a No Win, No Fee basis. This applies to commission fees only. Fixed fees including field visits, tracing services, or agreed third-party costs may still apply where such services have been performed.

11. Recovery of Costs & Interest

Where legally permitted, Credvanta may seek to recover on behalf of the Client:

• Statutory interest;
• Compensation under the Late Payment of Commercial Debts legislation; and
• Reasonable recovery costs and charges.

Recovery of such amounts cannot be guaranteed.

12. Payments

Credvanta invoices are payable within seven (7) calendar days from the invoice date unless otherwise agreed in writing.

Commission, fixed fees and any other charges become immediately due upon:

• Recovery of funds;
• Agreement of a payment arrangement;
• Settlement of an instructed Case;
• Direct payment being made to the Client following Credvanta’s involvement; or
• Referral for legal action by one of Credvanta’s trusted independent third-party law firms.

Where payment is not made by the due date, Credvanta reserves the right to:

• Suspend or terminate services;
• Charge statutory interest at eight per cent (8%) above the Bank of England base rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998;
• Apply fixed late payment compensation charges in accordance with applicable legislation; and
• Recover any reasonable debt recovery, legal, administrative and collection costs incurred in recovering overdue sums.

Where applicable, the Client shall remain responsible for all recovery commissions, agreed service charges, agreed disbursements and the minimum monthly usage fee of £20 plus VAT as set out within these Terms & Conditions.

Unless otherwise agreed in writing, recovered monies shall be reconciled on a weekly basis. Credvanta shall ordinarily issue each Sunday a reconciliation statement comprising a Credit Note and a VAT Invoice detailing payments received, deductions made and the resulting balance payable to the Client.

Following completion of the weekly reconciliation, the net balance due to the Client shall ordinarily be remitted within five (5) to seven (7) working days, subject to banking times, payment processor settlement cycles, fraud prevention procedures, chargebacks, compliance reviews, disputes or circumstances beyond Credvanta’s reasonable control.

The Client irrevocably authorises and instructs Credvanta to deduct from Net Recovery otherwise payable to the Client:

• Recovery commissions;
• Fixed recovery fees;
• Trace fees;
• Field visit fees;
• Agreed legal costs and disbursements;
• Outstanding invoices;
• The minimum monthly usage fee where applicable; and
• Any other sums due to Credvanta under these Terms & Conditions,

prior to remitting the remaining balance.

Credvanta shall be entitled to exercise a contractual right of set-off against any monies held on behalf of the Client within the Client Money Account in respect of any outstanding commissions, fees, disbursements, invoices or other sums due under these Terms & Conditions, whether arising from the instructed Case to which the recovered monies relate or from any other instructed Case(s) or account held by the Client.

The Client shall promptly notify Credvanta if it becomes aware of any direct payment, settlement, dispute or other matter which may affect the reconciliation or settlement of an instructed Case.

Where a payment is reversed, charged back, recalled or subsequently determined to have been made fraudulently, mistakenly or in error, Credvanta may reverse the relevant reconciliation entry, recover any overpayment or deduct the relevant amount from future settlements.

Where, following reconciliation or settlement, Credvanta discovers that an overpayment, accounting error or incorrect allocation has occurred, the Client shall repay any overpaid amount immediately upon demand or, at Credvanta’s option, Credvanta may deduct the overpaid amount from any future Net Recovery or other monies otherwise payable to the Client.

Where Credvanta receives monies that cannot immediately be allocated to a specific instructed Case or Client, Credvanta may retain such monies within the Client Money Account until sufficient information becomes available to enable accurate allocation, repayment or other lawful disposition of those monies.

Nothing in these Terms & Conditions shall oblige Credvanta to remit monies to the Client before such monies have been received as cleared funds and reconciled in accordance with Credvanta’s reconciliation procedures.

13. Legal Escalation

Where legal action is required:

• The Client must provide written approval;
• Legal costs will be quoted separately; and
• Credvanta will refer matters to trusted independent third-party solicitors or legal representatives.

Credvanta is not responsible for legal costs, court outcomes, enforcement outcomes, or third-party legal services.

14. Client Indemnity

The Client agrees to fully indemnify, defend, and hold harmless Credvanta, its owners, employees, representatives, contractors, and agents against any and all claims, actions, disputes, proceedings, damages, losses, liabilities, penalties, costs, and expenses (including legal costs on a full indemnity basis) arising directly or indirectly from:

• Incorrect, inaccurate, incomplete, fraudulent, or misleading information supplied by the Client;
• Any allegation that a Debt is disputed, unenforceable, invalid, settled, prescribed, or otherwise not legally recoverable;
• Any breach of law, regulation, contractual obligation, or duty by the Client;
• Any act or omission of the Client which exposes Credvanta to legal, regulatory, reputational, or financial risk;
• Any complaint, claim, or action brought by a Debtor or third party relating to the instructed Debt;
• Any failure by the Client to disclose material information relevant to the recovery process;
• Any unauthorised, unlawful, or improper processing or sharing of personal or commercial data by the Client.

This indemnity shall survive termination of the agreement and remain enforceable without limitation as to time in relation to instructed Cases.

15. Liability

Credvanta provides recovery services on a reasonable endeavours basis only and does not guarantee the recovery of any Debt, payment arrangement, settlement outcome, or enforcement result.

To the fullest extent permitted by law, Credvanta shall not be liable for:

• Any indirect, incidental, special, punitive, or consequential losses;
• Loss of profit, revenue, goodwill, opportunity, contracts, or business interruption;
• Any failure or delay caused by courts, legal representatives, insolvency events, third parties, tracing agencies, payment providers, or circumstances outside Credvanta’s reasonable control;
• Any action or omission taken by a Debtor;
• Any dispute between the Client and Debtor;
• Any reputational impact arising from lawful recovery activity conducted on the Client’s instructions;
• Any losses arising from inaccurate, incomplete, misleading, or outdated information supplied by the Client;
• Any inability to recover sums due as a result of insolvency, cessation of trading, disputed claims, or lack of supporting evidence.

The Client acknowledges that all recovery decisions, legal escalation decisions, settlement decisions, and commercial risks remain the responsibility of the Client. Credvanta’s total aggregate liability in relation to any instructed Case, claim, or series of related claims shall not exceed the total amount of fees actually paid by the Client to Credvanta in relation to the specific instructed Case giving rise to the claim. Nothing within these Terms & Conditions shall exclude or limit liability where such limitation is prohibited by applicable law.

16. Data Protection

Credvanta processes personal and commercial data in accordance with:

• UK GDPR
• Data Protection Act 2018

Data will only be processed for legitimate business and debt recovery purposes. The Client confirms it has lawful authority and appropriate legal basis to share all submitted data with Credvanta for recovery activity and related business purposes. Credvanta implements reasonable technical and organisational measures to protect data processed during the course of its services. For further information regarding how Credvanta collects, processes, stores, and protects personal data, please refer to Credvanta’s full Data Protection & Privacy Policy.

17. Commercial Debts Only

Credvanta provides recovery services for business-to-business (B2B) debts only. Credvanta does not undertake regulated consumer debt collection activities and is NOT authorised or regulated by the Financial Conduct Authority (FCA).

18. Termination

Either party may terminate the agreement at any time.

Termination shall not affect:

• Outstanding fees owed to Credvanta;
• Commission entitlement on instructed accounts; or
• Commission entitlement on recoveries received within 6 months of Credvanta’s last action on the account.

Termination shall not affect Credvanta’s right to complete the reconciliation, deduction and settlement of any monies received prior to the effective date of termination.

19. Electronic Acceptance

Submission of an account, electronic signature, email confirmation, online acceptance, or continued instruction of Credvanta shall constitute acceptance of these Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

CREDVANTA RECOVERY GROUP — Turning Unpaid Invoices Into Cash Flow