- Payments relating to accounts managed by Credvanta are made securely through our payment facilities and are received by Credvanta as the creditor’s authorised commercial debt recovery and collection agent.
- Recovered monies are received into Credvanta’s Client Money Account, reconciled in accordance with our contractual arrangements and remitted to the original creditor after deduction of any agreed commissions, fees and authorised contractual charges.
- Credvanta will never ask you to make payment to a personal bank account. Always verify payment instructions if you are unsure.
- Credvanta provides commercial business-to-business debt recovery services only and does not undertake consumer debt recovery or any regulated activity.
- Credvanta does not provide legal advice, financial advice, insolvency advice or regulated debt advice. Where appropriate, matters may be referred to one of our trusted independent partner law firms with our Client’s authority.
- If you are unsure whether a communication is genuine, please contact Credvanta directly before making any payment or disclosing confidential information. We aim to resolve all matters professionally, respectfully, and commercially. Our objective is to help businesses reach practical resolutions efficiently.
Debtor Payment Portal
Helping Businesses Resolve
Outstanding Balances
If you've received communication from Credvanta Recovery Group on behalf of one of our clients, you can securely settle your balance online in minutes — 24 hours a day, 7 days a week.
- Secure & encrypted payments
- Instant payment confirmation
- Email receipt sent automatically
Find Your Invoice
Enter your case reference or invoice number to view your balance and settle your account securely online.
Don't have your reference? Call us on 0800 975 7066
Your Account
- Reference
- —
- Creditor
- —
- Your Business
- —
- Status
- Active
Amount Outstanding
—
Pay Securely
Full outstanding: — — enter a lower amount to make a partial payment.
Payment Received
Your payment has been processed successfully. A receipt has been sent to your email address.
This matter is now considered settled. If you have any queries please contact us.
Payments are processed securely by Credvanta for and on behalf of the Creditor as its authorised commercial debt recovery and collection agent.
256-bit Encryption
Your payment details are fully encrypted and never stored on our servers.
PCI DSS Compliant
All payments are handled by a PCI Level 1 certified payment processor.
Instant Receipt
A payment confirmation and receipt is emailed to you immediately on completion.
Need Help?
Call us on 0800 975 7066 or email collections@credvanta.co.uk
Understanding Your Communication
Why Have I Been Contacted?
You have been contacted because one of our business clients has instructed us to recover an outstanding business-to-business invoice or commercial balance.
Our involvement provides an opportunity for the matter to be resolved before our client considers potential legal action or further recovery costs are incurred.
This does not automatically mean legal proceedings have started.
Our aim is to help both parties reach a professional and practical resolution as quickly as possible. If you believe the balance is incorrect, disputed, or already paid, please contact us as soon as possible with supporting information.
Next Steps
Ways To Resolve Your Account
Choose the option that best applies to your situation. Our team will review your enquiry and respond promptly.
Stay Safe Online
Recognising Fraud
Official Communications Only
Credvanta will only communicate using official company email addresses ending in:
@credvantarecovery.co.uk
@credvanta.co.uk
If you are unsure whether a communication is genuine, please contact us directly before making any payment or sharing information.
Verify: 0800 975 7066Common Questions
Frequently Asked Questions
In some circumstances, payment arrangements may be available for commercial balances. All payment plans are subject to approval and will usually require payments to be made via automated card payments or Direct Debit.
To discuss a potential arrangement please .
If payment has already been made, please provide supporting information such as a remittance advice, proof of payment, or bank transaction reference using our .
Our team will review the information provided and liaise with our client where necessary.
Credvanta does not report balances directly to consumer credit reference agencies. However, unresolved commercial debts and any subsequent legal action may have wider financial or commercial implications depending on the circumstances.
If you are unsure, we recommend seeking independent professional advice. Please refer to our Get Support section for more information.
Yes. Our phone line is available 24 hours a day, 7 days a week. Our team is also available Mon–Friday 8am–6pm to discuss your account, payment options, or any queries you may have regarding the balance. You can contact us on 0800 975 7066 or .
If no response or engagement is received, our client may consider further recovery action, which could include additional recovery costs or potential legal proceedings. We encourage businesses to engage with us promptly to help resolve matters efficiently.
If you believe the balance is incorrect or disputed, please submit details and any supporting evidence using our as soon as possible. Our team will review the information provided and liaise with our client where appropriate.
No. Credvanta is not a bailiff or enforcement agency. We provide commercial business-to-business recovery services on behalf of our clients.
No. Credvanta operates exclusively within the commercial B2B sector. We do not collect consumer debt, personal debt, or undertake regulated activities.
Independent Help Available
Support and Advice
If you are experiencing financial difficulty, there are a number of free, independent organisations that may be able to provide general guidance and support in managing debt and cash flow.
Business Debtline
Free debt advice for self-employed people and small businesses.
0800 197 6026Money Advice Trust
Helping people across the UK tackle their debts and manage their money with confidence.
020 7489 7790StepChange Debt Charity
Free, confidential debt advice and debt management solutions.
0800 138 1111Citizens Advice
Free, independent, confidential and impartial advice to help people with legal, debt and consumer issues.
0800 144 8848GroceryAid — Business Money Advice
Financial support and advice for people working in the grocery industry.
08088 021 122These organisations operate independently and can provide general guidance on managing financial pressures, budgeting, and exploring potential repayment solutions.